This Privacy Policy explains how PLEX Automation LLC collects, uses, stores, and protects your personal information when you visit our website or use our services. Please read it carefully.
PLEX Automation LLC ("PLEX Automation," "we," "us," or "our") is a limited liability company operating in the State of Alabama. We provide done-for-you AI automation services for small businesses, including missed-call text-back systems, automated appointment booking, Google review request automation, and AI voice agents.
Business Address: 120 19th St N, Suite 201, Birmingham, Alabama 35203
Phone: 256-609-4618
Email: [email protected]
Website: https://plexautomation.io
By visiting our website, submitting a form, communicating with us via text or email, or using any of our services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
Plain English Summary: PLEX Automation is a real business based in Alabama. This policy explains exactly what information we collect and how we use it. We do not sell your personal data.
We collect personal information that you voluntarily provide when you:
This information may include: full name, business name, email address, phone number (including mobile), physical address, job title, industry type, and any other details you share voluntarily during communications.
When you visit our website, we automatically collect certain technical information through cookies, pixels, and similar technologies, including:
We may receive information about you from third-party sources including:
We do not purchase or rent contact lists. All contacts in our system have either directly reached out to us, opted in to communications, or are existing clients and business contacts.
We use the information we collect for the following purposes:
We rely on the following legal bases for processing your personal information:
We will never sell your personal data to third parties. We do not share your information with advertisers or data brokers.
PLEX Automation and its clients use automated text messaging systems to communicate with leads and customers. We take our obligations under the Telephone Consumer Protection Act (TCPA) seriously.
By providing your mobile phone number on any form, booking page, or communication channel associated with PLEX Automation or a PLEX Automation client system, you expressly consent to receive automated text messages (SMS) from that business. These messages may include:
Consent to receive text messages is not required as a condition of purchasing any goods or services from PLEX Automation or any of our clients.
Message frequency varies based on your interactions and service type. You may receive between 1 and 10 messages per week depending on the automation sequence you are enrolled in.
Standard message and data rates from your mobile carrier may apply. PLEX Automation is not responsible for carrier charges.
To stop receiving text messages at any time, reply STOP to any message. You may also reply HELP for assistance or contact us directly at [email protected]. We will process your opt-out immediately and you will receive a confirmation message. Opting out will not affect your ability to use our services.
We respect and comply with the National Do Not Call Registry. If your number is registered, we will only contact you if you have provided prior express written consent. To register your number, visit www.donotcall.gov.
PLEX Automation provides automated messaging infrastructure to our business clients. In this capacity, we act as a service provider or data processor on behalf of our clients, who are the message originators. Our clients are responsible for obtaining appropriate consent from their own customers and for complying with TCPA and applicable state laws regarding text message marketing.
Carrier Disclaimer: Mobile carriers are not liable for delayed or undelivered messages. For support, contact us at 256-609-4618 or [email protected].
PLEX Automation complies with the CAN-SPAM Act of 2003. All commercial emails we send will:
To unsubscribe from our marketing emails, click the "Unsubscribe" link at the bottom of any email, or email us at [email protected] with "Unsubscribe" in the subject line. Please note that unsubscribing from marketing emails will not stop transactional emails related to your active service contract (e.g., invoices, service notifications).
We use cookies and similar tracking technologies on our website to enhance your experience and gather analytics data. The types of cookies we use include:
Required for the website to function. These cannot be disabled as they are necessary for basic features like form submission and page navigation.
We use Google Analytics 4 (GA4) to collect aggregated data about how visitors use our site — including pages visited, session duration, and traffic sources. This data is anonymized and used only to improve our website. GA4 tracking ID: G-ZFR30DW5SQ.
We use the Meta (Facebook) Pixel (ID: 1625454241915097) to track conversions from our Facebook and Instagram ads and to build remarketing audiences. This pixel collects information about your visit and reports aggregated activity back to Meta. We do not control Meta's use of this data, which is governed by Meta's own Privacy Policy.
You can control cookies through your browser settings. Most browsers allow you to refuse all cookies or to accept only certain types. Disabling cookies may affect the functionality of our website. You may also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout and Meta ad personalization at facebook.com/adpreferences.
We currently do not respond to browser "Do Not Track" signals, as there is no industry-standard interpretation of this signal. However, we honor opt-out requests made directly to us or through the tools described above.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share information only in the following limited circumstances:
We share information with vendors who perform services on our behalf, under written agreements that require them to protect your data and use it only for specified purposes:
We may disclose your information if required to do so by law or in response to a valid legal request (e.g., subpoena, court order, or government agency request), or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
In the event of a merger, acquisition, sale of assets, or reorganization of PLEX Automation, your information may be transferred to the successor entity. We will provide notice before your information becomes subject to a materially different privacy policy.
We may share your information with other parties when you have given us your explicit consent to do so.
When we build and operate automation systems on behalf of our business clients, we act as a data processor processing information on behalf of our clients (the data controllers). In these cases, our clients' own privacy policies govern the handling of their customers' data. PLEX Automation processes that data only as directed by the client and in accordance with our Data Processing Agreement.
We implement reasonable and appropriate technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:
Important: No method of transmission over the internet or electronic storage is 100% secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and applicable authorities as required by law.
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:
Upon request, we will delete or anonymize your personal information unless we are legally required to retain it. To submit a deletion request, contact us at [email protected].
If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information.
To exercise any of the above rights, submit a verifiable consumer request by:
We will respond to verifiable requests within 45 days. We may extend this period by an additional 45 days if necessary, with notice. We will verify your identity before processing requests to protect against unauthorized disclosure.
You may designate an authorized agent to submit requests on your behalf. We will require written proof of the agent's authority and may still require you to verify your identity directly with us.
If you are located in the European Union (EU), European Economic Area (EEA), or United Kingdom (UK), the General Data Protection Regulation (GDPR) or UK GDPR provides you with the following rights:
PLEX Automation is primarily a U.S.-based business and does not actively market to EU/UK residents. If we process your data and you are located in the EU/UK, we rely on your consent or the performance of a contract as our legal basis. To exercise your GDPR rights, contact us at [email protected]. You also have the right to lodge a complaint with your local supervisory authority.
If you are located outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction. By using our website or services, you consent to this transfer. We take steps to ensure adequate protection for international transfers as required by applicable law.
Our services are intended solely for adults operating or managing businesses. Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that we have inadvertently collected personal information from a child under 13 without parental consent, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from a child under 13, please contact us immediately at [email protected].
Additionally, we do not knowingly collect information from individuals between the ages of 13 and 18 without appropriate parental or guardian consent. Our services are business-to-business in nature and assume users are adults (18+) operating businesses.
A core part of PLEX Automation's services involves AI-powered automated systems that interact with leads and customers on behalf of our business clients. We are committed to transparency about how these systems work.
Our Voice AI systems are automated phone agents that answer calls, engage callers in conversation, qualify leads, and schedule appointments. When you call a business using a PLEX Voice AI system:
Disclosure: In compliance with applicable state laws, PLEX Voice AI systems may be configured to disclose at the start of a call that you are speaking with an automated assistant. Some states require this disclosure by law. We recommend all clients enable this disclosure regardless of location.
Our SMS automation systems send messages on behalf of our business clients using automated telephone dialing technology. These messages are sent based on triggers (such as a missed call) and do not require human action to send. All such messages comply with TCPA requirements as described in Section 4.
Our AI systems make automated determinations (such as lead qualification assessments and appointment scheduling decisions) based on your responses during interactions. These determinations affect whether and when you are connected with a business representative. You may always request human review of any automated interaction by contacting the business directly or by contacting PLEX Automation.
Conversation data from our AI systems may be processed by third-party AI providers (including but not limited to Anthropic and OpenAI) to generate responses and improve system performance. These providers are bound by enterprise data processing agreements and do not use your conversation data to train their public models unless specifically configured to do so.
Our website may contain links to third-party websites, including our scheduling platform (GoHighLevel), payment processors, and external resources. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by PLEX Automation through our own website and services.
Our website may include embedded content from social platforms (including LinkedIn, Facebook, and Google), which may collect data about your interaction with that content regardless of whether you have an account with those platforms. Their respective privacy policies govern this collection.
Regardless of your location, you have the following general rights with respect to your personal information:
To exercise any of these rights, contact us at:
We will respond to all verifiable requests within 30 days (or 45 days for California residents). We may need to verify your identity before processing certain requests.
This Privacy Policy and any disputes arising from it are governed by the laws of the State of Alabama, without regard to conflict of law principles. Any legal action or proceeding arising under this policy shall be brought exclusively in the federal or state courts located in Jefferson County, Alabama.
Before initiating any legal action, you agree to first contact us at [email protected] to attempt to resolve the dispute informally. We will make good-faith efforts to resolve any dispute within 30 days of receiving written notice.
Our website and services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by applicable law, PLEX Automation LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, resulting from:
In no event shall our total liability exceed the greater of (a) the total amount you paid to PLEX Automation in the three months preceding the claim, or (b) one hundred dollars ($100.00).
You agree to indemnify, defend, and hold harmless PLEX Automation LLC, its members, officers, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your violation of this Privacy Policy or your misuse of our website or services.
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will:
Your continued use of our website or services after any changes to this policy constitutes your acceptance of the revised policy. We encourage you to review this policy periodically. If you object to any changes, you must stop using our services and contact us to close your account.
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us through any of the following channels:
📍 120 19th St N, Suite 201, Birmingham, AL 35203
📞 256-609-4618
✉️ [email protected]
🌐 plexautomation.io
We take privacy inquiries seriously and will respond to all requests within 5 business days.