These Terms of Service govern your use of PLEX Automation's website and services. Please read them carefully before using our site or purchasing any service. By using our site or services, you agree to these terms.
By accessing or using the website located at https://plexautomation.io (the "Site"), submitting any form or inquiry, scheduling a call, purchasing any service, or otherwise engaging with PLEX Automation LLC ("PLEX Automation," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional terms, policies, or agreements referenced herein.
If you do not agree to these Terms in their entirety, you must immediately stop using our website and services. Your continued use of the Site or services constitutes your ongoing acceptance of these Terms, including any modifications made after your initial acceptance.
These Terms constitute a legally binding agreement between you and PLEX Automation LLC. By clicking "I Agree," submitting a form, or making a payment, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
PLEX Automation LLC is a limited liability company organized and operating under the laws of the State of Alabama, United States.
Business Information:
Company Name: PLEX Automation LLC
Address: 120 19th St N, Suite 201, Birmingham, Alabama 35203
Phone: 256-609-4618
Email: [email protected]
Website: https://plexautomation.io
PLEX Automation provides done-for-you business automation services for small and local businesses. Our services currently include:
All services are provided on a subscription basis following a one-time setup fee. The specific features, deliverables, and terms of each service are as described on our website and in any service agreements executed between the parties.
PLEX Automation reserves the right to modify, discontinue, or update any service at any time. We will provide reasonable notice to active clients of any material changes that affect their current service subscription.
To use our services, you must:
By using our services, you represent and warrant that you meet all of the above eligibility requirements. PLEX Automation reserves the right to refuse service to any person or entity at our sole discretion.
Our services are intended for business-to-business (B2B) use only. They are designed to help businesses manage their own leads, customers, and reputation — not for use by consumers seeking personal services for personal use.
To access certain services, you may be required to create an account or be onboarded into our client management system. You agree to:
PLEX Automation is not liable for any loss or damage arising from your failure to maintain the security of your account credentials. We reserve the right to suspend or terminate any account that we reasonably believe has been compromised or is being used in violation of these Terms.
Current pricing for all services is listed on our website at https://plexautomation.io/services. Prices are subject to change with 30 days written notice to active clients. New pricing does not apply retroactively to existing subscriptions during the notice period.
Each service requires a one-time setup fee payable before service delivery begins. Setup fees cover the complete build, configuration, testing, and launch of your system. Setup fees are non-refundable once work has commenced, as they represent direct labor costs.
Monthly subscription fees are billed in advance on a recurring basis, beginning on the date your service goes live. Your subscription will automatically renew each month until cancelled in accordance with Section 7.
We accept major credit cards and other payment methods as specified during checkout. By providing payment information, you authorize PLEX Automation to charge your payment method for all applicable fees.
If a payment fails, we will attempt to process the charge again within 3 business days. If payment remains outstanding after two failed attempts, your service may be suspended until payment is received. We reserve the right to charge a late payment fee of up to $25 for returned or declined payments.
All fees are exclusive of applicable taxes. You are responsible for paying all taxes, duties, or government charges associated with your purchase of our services, except for taxes based on our net income.
All sales are final once work has commenced. Please review our Cancellation & Refund Policy in Section 7 before purchasing.
You may cancel your subscription at any time by providing written notice to PLEX Automation via email at [email protected] with "Cancellation Request" in the subject line, or by calling 256-609-4618. Cancellations require 30 days notice prior to your next billing date.
Upon cancellation, your service will remain active through the end of your current billing period. After that date, all automations will be deactivated and access to associated platforms may be revoked. You will not be charged for subsequent billing periods after the notice period expires.
One-time setup fees are non-refundable once work has commenced on your system build. Setup fees compensate for direct labor and configuration work performed by our team.
Monthly subscription fees that have already been charged are generally non-refundable. However, in the event of a significant service failure directly attributable to PLEX Automation, we may issue a pro-rated credit or refund at our sole discretion, upon written request.
We reserve the right to make exceptions to this policy on a case-by-case basis. Exceptions do not set a precedent and do not obligate PLEX Automation to make similar exceptions in the future.
Before purchasing: We strongly encourage all prospective clients to schedule a free strategy call before committing to any paid service. We want to be confident the service is a good fit before you invest in setup fees. Contact us at 256-609-4618 or [email protected].
By subscribing to our services, you agree to fulfill the following responsibilities:
PLEX Automation is not responsible for any errors, delays, or compliance issues arising from inaccurate information provided by the Client, failure to cooperate in onboarding, or Client's failure to obtain required customer consents.
A significant portion of PLEX Automation's services involve automated text messaging (SMS) and email communications sent on behalf of our clients. Both parties share responsibility for compliance with applicable laws.
As the entity on whose behalf messages are sent, you (the Client) are the message originator and bear primary legal responsibility for obtaining valid consent from your customers to receive automated text messages and marketing emails. You represent and warrant that:
PLEX Automation operates as a technology service provider (data processor) acting on your behalf. We implement industry-standard TCPA and CAN-SPAM compliance mechanisms including opt-out processing, STOP keyword recognition, and message disclosures. However, our technical measures do not substitute for your obligation to obtain valid prior express written consent from message recipients.
You agree to indemnify, defend, and hold PLEX Automation harmless from any claims, penalties, fines, or damages arising from your failure to obtain proper consent from message recipients or your violation of any applicable messaging laws, including the TCPA, as described in Section 16.
We strongly recommend — and in some cases require — that all clients:
You agree to use our services only for lawful purposes and in accordance with these Terms. You expressly agree not to use our services to:
PLEX Automation reserves the right to terminate any service subscription immediately and without refund if we determine, in our sole discretion, that you are violating this Acceptable Use Policy. We may report violations to appropriate law enforcement authorities.
All content on this website, including but not limited to text, graphics, logos, images, the PLEX Automation name and brand, system designs, workflow templates, and software, is owned by or licensed to PLEX Automation LLC and is protected by applicable copyright, trademark, and intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our express written permission.
You retain ownership of all content, data, customer information, and materials you provide to us. By providing materials to PLEX Automation, you grant us a limited, non-exclusive license to use such materials solely for the purpose of delivering your contracted services.
Automation workflows, templates, scripts, and system configurations we create for you during the service engagement are considered work product delivered as part of your paid subscription. You may use these during your active subscription period. Upon termination of services, PLEX Automation retains ownership of the underlying templates and system architecture, while you retain ownership of your customer data and communications history.
If you provide feedback, suggestions, or ideas about our services, you grant PLEX Automation an unrestricted, irrevocable, worldwide license to use such feedback for any purpose without compensation to you.
Both parties acknowledge that during the course of the service relationship, each may have access to confidential information of the other. "Confidential Information" means any non-public information that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
Each party agrees to:
These obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party; (c) is independently developed by the receiving party without use of Confidential Information; or (d) is required to be disclosed by law, court order, or regulatory authority.
Confidentiality obligations survive termination of these Terms for a period of two (2) years.
IMPORTANT: PLEX Automation does not guarantee specific results, revenue, leads, bookings, reviews, or any other business outcome from use of our services.
Any statistics, case studies, testimonials, or examples referenced on our website, in marketing materials, or in communications represent individual experiences and are not guarantees or predictions of what you will achieve. Results depend on many factors outside our control, including but not limited to:
While we design our systems to maximize lead recovery, review generation, and booking automation, we make no representations that any specific volume of leads, reviews, appointments, or revenue will result from use of our services. You acknowledge that you are purchasing an automation system, not a guaranteed business outcome.
Testimonials and quotes referenced in our marketing reflect the genuine experiences of individual clients but may not be typical of all clients. Individual results will vary.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICES AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
PLEX Automation expressly disclaims all warranties, including but not limited to:
Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above disclaimers apply to the maximum extent permitted by law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PLEX AUTOMATION LLC, ITS MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, including but not limited to:
arising out of or related to your use of (or inability to use) our services, even if PLEX Automation has been advised of the possibility of such damages.
In no event shall PLEX Automation's total aggregate liability to you for all claims arising from or relating to these Terms or your use of our services exceed the greater of:
This limitation applies regardless of the form of the claim — whether in contract, tort (including negligence), strict liability, or otherwise — and reflects a reasonable allocation of risk between the parties.
Some jurisdictions do not allow the limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.
You agree to indemnify, defend, and hold harmless PLEX Automation LLC and its members, officers, employees, contractors, agents, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or relating to:
PLEX Automation reserves the right to assume exclusive control of any matter subject to indemnification by you, at your expense. You agree to cooperate with our defense of such claims and not to settle any such matter without our prior written consent.
Our services rely on and integrate with third-party platforms and service providers, including but not limited to GoHighLevel (CRM and automation platform), Twilio (SMS delivery), Google (analytics, calendar, advertising), Meta Platforms (advertising and pixel tracking), Stripe (payment processing), and AI processing providers.
PLEX Automation does not control these third-party platforms and is not responsible for their availability, accuracy, security, or terms of service. Service interruptions, data losses, or changes in functionality caused by third-party platform issues are outside our control and do not constitute a breach of these Terms by PLEX Automation.
Your use of our services is also subject to the terms of service and privacy policies of these third-party platforms. We encourage you to review those policies. By using our services, you acknowledge and accept any terms imposed by these third-party providers that apply to your use of our services.
We are not liable for any losses, damages, or issues arising from your reliance on or use of third-party services integrated into our platform.
You may terminate your service subscription at any time in accordance with the cancellation procedure in Section 7. Termination does not relieve you of the obligation to pay all fees owed through the end of the notice period.
PLEX Automation may suspend or terminate your services immediately and without notice if:
Upon termination of services:
These Terms and any dispute arising from or relating to your use of our services shall be governed by the laws of the State of Alabama, United States, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before initiating any formal legal proceeding, you agree to first contact PLEX Automation in writing at [email protected] describing the dispute in detail. We will make good-faith efforts to resolve the dispute informally within 30 days of receiving written notice. This informal resolution process is a precondition to any formal dispute proceeding.
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or your use of our services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, except as provided below. The arbitration shall be conducted in Jefferson County, Alabama (or by remote means if both parties agree), and the arbitrator's decision shall be final and binding. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
YOU WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION against PLEX Automation. All disputes must be brought on an individual basis only.
Either party may bring qualifying claims in small claims court in Jefferson County, Alabama, as an alternative to arbitration.
For any matters not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Jefferson County, Alabama.
You agree that any claim arising from your use of our services must be filed within one (1) year of the date the claim arose, regardless of any statute of limitations that would otherwise apply. Claims not filed within this period are permanently barred.
PLEX Automation reserves the right to modify these Terms at any time. When we make material changes, we will:
Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the changes, your sole remedy is to cancel your subscription in accordance with Section 7.
We encourage you to review these Terms periodically. The most current version always governs your relationship with PLEX Automation.
For any questions, concerns, or notices relating to these Terms of Service, please contact us:
📍 120 19th St N, Suite 201, Birmingham, AL 35203
📞 256-609-4618
✉️ [email protected]
🌐 plexautomation.io
We respond to all legal inquiries within 5 business days.
Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Entire Agreement: These Terms, together with our Privacy Policy and any executed service agreements, constitute the entire agreement between you and PLEX Automation and supersede all prior or contemporaneous agreements, representations, warranties, and understandings.
Assignment: You may not assign your rights under these Terms without our prior written consent. PLEX Automation may assign its rights and obligations under these Terms without restriction.
Force Majeure: Neither party shall be liable for delays or failures in performance resulting from acts beyond their reasonable control, including acts of God, natural disasters, power outages, internet failures, pandemics, or government actions.
No Legal Partnership: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and PLEX Automation. PLEX Automation is an independent contractor.